Shopping FAQ’s

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We accept:

Please make all money orders, international bank drafts, COD's, and personal checks out to Eagle Leather.  If you choose one of these methods you will have to email, phone, or fax in your order and mail your payment to

    Eagle Leather
    10222 South Tacoma Way
    Lakewood, WA 98499

Email: Sales@EagleLeather.com         Phone: 1-800-972-3572          Fax: 1-253-581-6852

All orders placed with payment methods of:

Can I cancel or make changes to my order?

You may cancel or make any changes to your order as long as it has not already been shipped.  Once an order has shipped we can either make a new order if you want to add items or the unwanted items can be shipped back. Please follow our Return Guidelines for the easiest exchanges and returns.

*NOTE: Eagle Leather reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.

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I have made a return or canceled my order, but have not received a credit yet?

If you canceled you order before shipping then it is possible that you were never charged. We do not charge you until the order is ready to ship. If you have been billed we submit all credits within 24 hrs of receipt; however, it may take as long as 7 to 10 business days for you to receive your credit. You should see your credit on your next credit card statement or the following one depending on where you are in your billing cycle.

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What happens if the item I ordered is not available?

In the unlikely even there is a change or delay in filling your order you will be contacted either by phone or email. We know this may be inconvenient, and will offer you one of the following alternatives as an appropriate solution.

1. Offer an alternative selection of equal or greater value.
2. Offer to back order and give you a new estimated delivery. You can then either wait for the new delivery date or cancel for a full refund at any time prior to shipment.
3. Cancel your order. On rare occasions new circumstances come to our attention after the placement of your order.

Why was I charged sales tax on my purchase?

State sales tax is applied to Washington residents only. If you live or are having the order shipped outside the state of Washington, you should not be charged sales tax. If you were charged tax just let us know and we will refund the tax amount to you.

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Why am I being asked for my credit card security number or CVVC?

There is a possible fine of up to $100,000.00 if our web server host stores the credit card security numbers or CVVC numbers, and our credit card processing terminal requires the credit card security number or CVVC number for all manually entered transactions, we will contact you by phone first and then by email if unable to reach you by phone to acquire the Credit Card Security Number or CVVC Number to complete your transaction.

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Which Shipping Carriers Do You Use?

Our preferred shipping carriers areUPS, and FedEx for shipments to the lower 48 states, and USPS (United States Postal Service) for all international shipments.

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How Long Will My Order Take?

Orders shipped by:

Ground	5 to 7 business days from the day shipped.
Express	3 business days from the day shipped.
2 Day	2 business days from the day shipped.
Overnight	1 business day from the day shipped.
International	10 to 14 business days from the day shipped.

Orders may be delayed for many reasons most commonly:

The order was received after 2 pm or business hours.
            Orders received Friday, Saturday, or Sunday.
            Out of stock items.
            Customs for international orders.

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P.O. Boxes, APO/FPO, & All Other Military Addresses:

If you want your order shipped to a P.O. Box, please select USPS for your shipping.  Eagle Leather does not ship to APO/FPO Addresses.  This is because of delays and difficulty trying to retrieve tracking information.  We will ship to all other Military addresses if they are within the lower 48 states.

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Alaska, Hawaii, & International Orders:

Please select USPS for all orders to Alaska, Hawaii, and all other international orders.  If you can not complete the checkout process, your country has not been configured for our website.  Please contact us by email or phone if this happens.  Also the recipient is responsible for all customs and/or duty charges that may be applicable.

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How Are Shipping Charges Calculated?

Shipping charges are calculated based upon:

            Product Weight.
            Destination.
            Shipping Method.

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Can I Ship My Order To A Different Address?

Yes!  Just enter the shipping address where you want the merchandise to be shipped.  Remember to use a street address if you choosing a shipping method other than USPS.

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How Can I Track My Order?

Just call or email us for your Tracking Number.

            FedEx Tracking

            UPS Tracking

            USPS (United States Postal Service) Tracking  

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Shipping Rate Chart

Rates Are Accurate As Of 7-15-2008, Are Estimated For A 10 lb. Package From Tacoma, WA to Miami, FL, And Are Subject To Change.

Carrier Service	Price	Estimated Time of Delivery
UPS Next Day	$91.76	1 Business Days
UPS 2 Day	$58.04	2 Business Days
UPS 3 Day	$42.33	3 Business Days
UPS Ground	$17.04	5 Business Days
FedEx Overnight	$97.06	1 Business Day
FedEx 2 Day	$61.81	2 Business Days
FedEx 3 Day	$51.41	2 to 3 Business Days
FedEx Ground	$12.66	5 to 7 Business Days
USPS Express Mail	$54.30	2 Business Days
USPS Priority Mail	$44.90	3 Business Days

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Shipping Links

            FedEx

            UPS

            USPS

 Actual shipping costs will be calculated during the checkout process and are subject to change without notice.

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