Shopping FAQ’s
Which Payment Methods are accepted?
Can I cancel or make changes to my order?
I have made a return or canceled my order, but have not received a credit yet?
What happens if the item I orderd is not available?
Why was I charged Sales Tax on my order?
Why am I being asked for my credit card security code or CVC number?
| Shipping FAQ’s
UPS Ground Shipping Chart
Which Shipping Carriers Do You Use?
How Long Will My Order Take?
How Can I Track My Order?
P.O. Boxes, APO/FPO, & All Other Military Addresses:
Alaska, Hawaii, & International Orders:
How Are Shipping Charges Calculated?
Can I Ship My Order To A Different Address? | Which payment methods are accepted?
We accept: | Which Shipping Carriers Do You Use? Our preferred shipping carrier is UPS. We also offer FedEx and USPS. | - Visa
- Mastercard
- American Express
- Novus/Discover
- PayPal
- Money Orders
- Personal Checks
| How Long Will My Order Take? All orders are usually shipped next business day. This depends on the shipping method and carrier, if the item is instock, or if the order was placed on a weekend or holiday. Orders may be delayed due to insufficient stock, or customs. Orders shipped by these methods usually take: | Please make all money orders and personal checks out to Eagle Leather. If you choose one of these methods you will have to email: Sales@EagleLeather.com, phone: 1-800-972-3572, or fax: 1-253-581-6852 in your order. Mail your payment to:
Eagle Leather
10222 South Tacoma Way
Lakewood, WA 98499 Note: Orders placed using money orders or personal checks will be held for managers approval and verification of funds. This may delay the shipping of your order up to 10 days. | Ground
Express
2 Day
Overnight
International
| 5 to 7 business days from the day shipped.
3 business days from the day shipped.
2 business days from the day shipped.
1 business day from the day shipped.
10 to 14 business days from the day shipped. | Can I cancel or make changes to my order?
You may cancel or make any changes to your order as long as it has not already been shipped. Once an order has shipped we are at the mercy of the shipping carriers. If you want additional items simply place another order. If you did not want the item(s) that were shipped, please follow our Return Guidelines for the easiest exchanges and/or returns.
Note: Eagle Leather Reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities. | P.O. Boxes, APO/FPO, & All Other Military Addresses: UPS and FedEx do not ship to P.O. boxes. So if you are planning on having your order shipped to a P.O. Box, choose USPS.
Orders shipped to APO/FPO addresses may be delayed. Tracking information on orders shipped to APO/FPO addresses is difficult to attain, so please be patient. | I have made a return or canceled my order, but have not received a credit yet?
All canceled or returned orders will be credited within 48 hours of notice of cancelation or upon receiving the return merchandise. It can take up to 4 business days for the funds to show in your account. This varies depending on your financial institution. You should see the credit on your next billing cycle. Customers who use online banking can verify the credit within a week..
| Alaska, Hawaii, & International Orders: Please select USPS for all orders to Alaska, Hawaii, and all other international orders. If you can not complete the checkout process, your country has not been configured for our website. Please contact us by email or phone if this happens.
The recipient is responsible for all customs and/or duty charges that may be applicable. | What happens if the item I ordered is not available?
In the unlikely event there is a change or delay in filling your order you will be contacted either by phone or email. We will offer you one of the following alternatives as an appropriate solution.
1. An alternative selection of equal or greater value.
2. Offer to backorder and give you a new estimated delivery.
3. Cancel your order.
On rare occasions new circumstances come to our attention after the placement of an order, therefore Eagle Leather reserves the right to cancel any order at any time for a full refund. | How Are Shipping Charges Calculated? Shipping charges are calculated based upon: - Product Weight.
- Destination.
- Shipping Method.
| Why was I charged sales tax on my purchase?
State sales tax is applied to Washington residents only or to shipments with a destination located inside Washington State. If you live or are having the order shipped outside the state of Washington, you will not be charged sales tax. If you were charged tax incorrectly let us know and we will refund the tax amount to you. | Can I Ship My Order To A Different Address? Yes! Just enter the shipping address where you want the merchandise to be shipped. Remember when shipping to a P.O Box to use USPS. | Why am I being asked for my credit card security number or CVC?
The only time you should be asked for this number by an employee of Eagle Leather, is if there was an issue with your payment. We will contact you by phone to explain the situation and process the transaction with you on the line. Or you can cancel your order and replace it at another time.Back to Top | How Can I Track My Order? Just call or email us for your Tracking Number.
FedEx Tracking
UPS Tracking
USPS (United States Postal Service) Tracking | | | | |
|
